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SHIPPING

Shipping & Returns

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All orders are shipped via Royal Mail

U.K - £4.99 standard delivery (3-5 days)

 £7.45 for Express delivery (1-2 days)

£8.99 Next Day Delivery

Free Standard Shipping on all U.K orders over £100.

Free Click & Collect 8-10 days

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Orders will be processed within 48 hours.

Orders placed on weekends will be processed within 48 hours of the next working day.

Orders will be dispatched Tuesday to Friday. 


 â€‹These delivery times are estimates and Sans Souci Kids will not be responsible for any delays through Royal Mail.

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Returns

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         We accept returns of all items within 14 days of receival with the right to full refund.

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  • A condition for a full refund of your return is that the goods are returned in the same condition as when you received the order. If the item has been used (other than to test it), damaged, washed, altered or missing tags/labels, we will not be able to refund you.

  • Sans Souci Kids reserves the right to reject the returns that are sent after the allowed return window of 14 days and/or otherwise outside of the Return policy. In case of declined return, we may send the items back to your main delivery address on your expense to cover the delivery costs.

  • We aim to process your return and issue a refund within 14-21 days.

  • Refunds will be issued via the original method of payment.

  • If you would like to change your item for a different colour or size, please return your unwanted item and place a new order. 

  • All items will be reviewed individually upon return. If we receive a returned item in an unsuitable condition we reserve the right to decline a refund and in case of non-compliance with this Return policy, you risk being suspended.

  • We are not responsible for items that are returned to us by mistake.

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To complete your return : 

Please email anthea@kanstinatorandbear.co.uk to let us know what items you wish to return.

Pack unwanted items and any return information in the original packaging/secure postal box or bag.

Return your product to

Sans Souci Kids

Unit 3

Barleylands Farm Park & Craft Village

Barleylands Road

Billericay

Essex

CM11 2UD

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You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.

PLEASE NOTE: To ensure your items are tracked and secure, we recommend using a tracked shipping method. This way you can easily track the progress of your return and ensure that it reaches its destination safely. We cannot guarantee that we will receive your return item and are unable to refund any orders that may get lost in transit. Using traceable method allows both you and us to track the progress of the return shipment. This will ensure that the items are returned to us and that we can process your refund accordingly. 

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